Customer service is one of the most demanding areas for any organization. Some clients can challenge even the most skilled and patient of representatives. In a matter of minutes, a poor interaction between a client and an organization’s rep could have serious consequences.

The Art of Persuasion offers small group, multi-session workshops designed to train customer service representatives to provide effective and productive interaction with even your most demanding clients. We use side-coaching, role-play and improvisational techniques to explore the variety of challenges clients present, as well as to discover the perfect response to address those challenges.

Contact us to discuss how we can enhance your customer service training with a program of oral communication skills training tailored to your organization’s needs.